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Questions about a FreePDF tool, privacy, accessibility or a technical issue? Send us an email and include enough detail for us to understand what happened.

General support

Questions about using Merge, Compress, Convert, Sign, Protect, Unlock or any other FreePDF tool.

Privacy & security

Questions about browser processing, local storage, personal information or a security concern.

Accessibility

Tell us if a tool or page is difficult to use with a keyboard, screen reader, zoom or another assistive technology.

Email FreePDF

Email is the best way to reach us. If your question is about a tool, tell us which tool you were using, what you expected to happen and what happened instead.

Support email hello@freepdf.co.za
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Do not email confidential PDFs, payslips, identity documents, passwords or other sensitive files unless they are genuinely necessary for us to investigate your request. In most cases, a description of the problem is enough.

Help us help you faster

For a technical problem, it helps if you include:

Which FreePDF tool? For example: Compress PDF, Fill & Sign, Unlock PDF or Payslip Generator.
Your device and browser For example: Android + Chrome, iPhone + Safari, or Windows + Edge.
What happened? Tell us the error message or describe the result you received.
No passwords needed Never send us a PDF password unless we specifically determine that it is necessary and provide a safe way to do so.

Privacy, legal or access-to-information requests

For privacy or personal-information matters, you can also use our Privacy Policy. Formal access-to-information requests are explained in our PAIA Manual. For details on how FreePDF processes documents locally, see Privacy & Security.